What Personal Information about Customers do Welbrook Interiors gather?
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.
We use the information that we learn from customers to handle orders, deliver products, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your account with us. We also use this information to improve our website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. Here are the types of information we gather:
(i) Information you give us: we receive and store any information you enter on our website or give us in any other way. We use this to respond to your requests, improve our website and communicate with you. Examples of the types of information you might supply us with include: your name, address, phone number, e-mail, debit/credit card information, and people to whom purchases have been shipped including addresses and phone numbers.
(ii) Automatic information: we receive and store certain types of information whenever you interact with us. We use 'cookies' to help provide a better experience when using our site and to handle the contents of your shopping basket. In line with common practice with the websites of most companies, this will provide certain types of information when your Web browser accesses welbrookinteriors.com. Examples of the information we collect and analyse include: the Internet Protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type and version, operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; products you viewed or searched for; and any phone number used to call us. We may also use browser data such as cookies or similar data on certain parts of our website for fraud prevention and other purposes.
During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and tooltips), and methods used to browse away from the page.
If you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart or proceed to Checkout. If you use more than one device on a regular basis, we may link cookies together so that you get a personalised online experience across all of your devices. For example, when you browse our website on your phone, your saved wishlist may show products that you added when looking on your tablet, so you can move from one device to another without starting again.
Do Welbrook Interiors share the Information they receive?
We take care with your personal data and we do not share it with third parties for marketing purposes. We have a legitimate interest in using your data to manage your order and to provide you with tailored customer service. Your details may be shared with delivery companies who are contracted by us to ship your goods, or to provide any after-sales care.
We will keep your data on our systems for the purposes of financial record keeping. Your order history will be retained to support product warranty and liability claims, and so that we can offer you complementary products and services, through our own website, by e-mail, post, and through our own advertising on third party websites. We may use order data to analyse trends and to better understand product performance. We will not share your details with third parties for any other reasons. If an order involves shipping goods to countries outside of the European Economic Area, we will need to transfer data on your name and contact details outside the EEA in order to fulfil the order. We have a legitimate interest in doing this, and any information transferred in this way will be done in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
How secure is Information about me?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. This ensures the security of any data that we hold about you.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature , and sensitivity of the personal date, the potential risk of harm from unauthorised use or disclosure of your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data; see below for further information.
Your Legal Rights
Under certain circumstances you have the rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Request restriction of processing your personal data
Object to processing of your personal data
Request transfer of your personal data
Right to withdraw consent.
If you wish to exercise any of the rights set out above please email us at info@welbrookinteriors.com
Please note: We may need to request specific information from you to help us to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case we will notify you and keep you updated.
Notices and Revisions
If you have any concern about privacy at Welbrook Interiors please do contact us and we will try to resolve the issue for you. Our business changes constantly and our Privacy Policy will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.