General terms

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Welcome to the Glassbrook Imports  LTD  T/A Home Accessories Wholesale UK website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Telephone Sales Department, you agree to be bound by the terms and conditions set out below.

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This site is owned and operated by Glassbrook Imports Limited. Registered office:Unit. 1 Hutton Cranswick Industrial Estate, Hutton Cranswick YO25 9QE.  Registered number 10011794 (England and Wales). Email us at homeaccessorieswholesaleuk@gmail.com

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To provide you with the very best service, we may monitor or record our calls for training purposes. 

 

Amendments

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We aim to constantly improve and develop the Home Accessories Wholesale UK website for the benefit of all our customers, to allow this process to take place, we may occasionally:

 

• Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or

• Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.

• Alter or extend promotions at any time. 

 

If we are informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

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Damage to your computer

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Glassbrook Imports LTD T/A Home Accessories Wholesale UK makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. We recommend that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. Glassbrook Imports LTD shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

 

Accuracy of content

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Glassbrook Imports LTD has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed exclusive of V.A.T. We make every effort to display the colour of the Items as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.

 

Prices

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Our normal price is the non-discount price that an item has been offered at, or will be offered at, in the near future.

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You can be sure that the normal price is very competitive because we design and make many of our items in our own factories in Indonesia, avoiding the mark-ups of middlemen.

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Throughout the year, we may offer some of our items to you at a discount on their normal price.

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The duration of the discount offer on any item is never longer than the time at the normal price.

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Where the normal price is a future price (usually shown as an after event price) this is the minimum price we intend to charge once the offer has ended. Market forces beyond our control may sometimes mean we may need to increase the normal price.

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Before you place an order

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If you decide you would like to place an order with Glassbrook Imports LTD  by speaking to one of our Sales Executives, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:

 

• Can access be gained easily for the furniture and pallets to be delivered?

• Is your shop accessible with a large Van or Truck?

• Is the street that your premises on pedestrianised?

• Which items do you want to order? Please note that if you are thinking of buying extra items at a later date, there may be a slight colour shade variance.

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To provide you with the very best service, we may monitor or record our calls for training purposes. 

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Acknowledgement and acceptance of your order

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Everything that Glassbrook Imports LTD  sells is handmade. Once you have placed an order online you will receive an order confirmation. If placing your order via the telephone you will receive an invoice via Xero for the balance. 

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All of our orders are dealt with on a pro-forma basis. 

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It is important that you appreciate and understand that this order is a contract. Your statutory rights, including any cancellation rights, are unaffected.

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Processing your order and delivery dates

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After payment of your invoice your order will be dispatched within 5 to 7 working days. 

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Conformity of Goods 

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We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. As most of our furniture is hand-made, you should allow for a potential variation of up to 10% for measurements. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

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Delivery and installation

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Pallets are charged at £60 + VAT and are subject to change if rates are altered by the couriers that we use. Carriage is paid on orders over £1500 excluding VAT. We estimate that a pallet of small goods (not furniture) should hold approximately £1200-1500 worth.

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On delivery

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On the day of delivery, please ensure that the delivery driver can gain easy access to the premises. 

 

Please check over your pallet upon delivery before signing for this - if there appears to be any damage to the pallet when delivered this must be flagged up as soon as possible. 

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We take every care to avoid damages to items upon delivery, unfortunately sometimes this cannot be helped. If you do have an issue with any damage  you would need to inform us within 3 working days from delivery. 

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Payment

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Payments can be made electronically by bank transfer, details will be provided on request. We also accept Paypal payments. Glassbrook Imports LTD  do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.

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Outstanding balances

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Before we deliver your products, you must either have settled any outstanding balance. Payment can not be taken on delivery.

To pay any outstanding balance please contact Home Accessories Wholesale UK via homeaccessorieswholesaleuk@gmail.com or on 01377 271007, you will need your order number, email address or telephone number.

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Outstanding balances must clear within 5 working days of receipt of the invoice (this is processed once your order has been completed).  Failure to do so may result in your order being passed onto the next customer waiting or being resold via our website and social media pages. 

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If you find you are unable to pay the balance within this time scale please do inform us and we may negotiate payment terms.

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Cancellation Policy

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If you would like to cancel your order please let us know within 3 working days from the date you placed your order.  If you would like to change your order please let us know, this may affect your delivery time and extra charges may apply.

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If you would like to cancel your order please contact us via homeaccessorieswholesaleuk@gmail.com stating the following information:

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Customer Name

Order Number

Email Address

Delivery Address

Payment Method

Reason for Cancellation

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Alternatively you are able to call us on:

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or via 01377 271007 (mon-fri 9am-5pm)

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Once received any balances to be refunded will be processed within 14 working days.

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Returns Policy

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You can cancel your order by notifying us, in writing, before delivery.

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Should you wish to return the goods it is your responsibility to take good care of them. You are the owner of the goods once they have been delivered to you and you are liable for any loss or damage.  Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.

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It is your responsibility to return the items to our warehouse in a good condition within 14 working days from the return being accepted.  After this time, they will be not returnable and your right to a refund will be forfeited.

 

 Home Accessories Wholesale UK recognise that many customers do not have the means to return items themselves, and so can arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of £70 will be made to cover the cost of collecting the items

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Following the return of your order any monies paid will be refunded by the method you used to pay us within 14 working days.

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If you are unhappy with any aspect of your order

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If you would like to speak to Home Accessories Wholesale UK about it, please email our Customer Service Department at homeaccessorieswholesaleuk@gmail.com

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Intellectual Property​

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You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by Glassbrook Imports LTD T/a Home Accessories Wholesale UK . You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

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Miscellaneous provisions

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The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our products are suitable for general domestic use only. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.

Glassbrook Imports Limited (and its third party delivery providers) shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.